LeXurey capabilities

Confidential engagement · Specialist subcontract delivery

Restoring a business-critical POD workflow in Microsoft Dynamics NAV

LeXurey provided specialist incident-recovery support for an Australian distribution business experiencing an urgent production issue with its proof-of-delivery workflow.

Client
Confidential Australian distribution business
Platform
Microsoft Dynamics NAV
Role
Specialist subcontract delivery

The challenge

Protect the delivery workflow without confusing separate issues

Urgent production issue

The business relied on legacy NAV for delivery operations and needed its affected proof-of-delivery workflow restored and validated.

Separate mobility issue

A mobile sales-order-history visibility issue was identified separately. Order entry remained operational, and mobility work was excluded from the urgent recovery scope.

LeXurey’s response

Isolate, correct, validate and hand over

Separated the urgent POD incident from the unrelated mobile visibility issue so each could follow the right workstream.

Diagnosed and corrected the affected proof-of-delivery workflow in the legacy NAV environment.

Validated the restored POD process against the agreed production requirement.

Coordinated the result and technical handover through the incumbent ERP provider.

Kept delivery within the agreed urgent scope rather than expanding the incident into separate mobility work.

Outcome

The affected POD workflow was restored and validated

The proof-of-delivery workflow was restored and validated without expanding the urgent engagement into the separate mobility issue. Mobile platform work remained a distinct workstream.

Related services

Specialist support for operational ERP issues

  • Urgent Dynamics NAV support
  • POD and delivery recovery
  • Incident isolation and remediation
  • Functional validation
  • Specialist subcontract delivery
  • Technical coordination and handover

Critical ERP support

Experiencing a critical issue in Dynamics NAV or Business Central?

LeXurey can work directly with your team or alongside your existing ERP provider to restore the affected workflow.

Discuss urgent support